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Erin Mulligan Nelson, CEOToday, citizen expectations are increasing on a daily basis. They do not compare services to the services of another state or city. Rather, the excellent experiences they receive from the private sector from the likes of Amazon and Google are what citizens want. This is a tall order as the government is not only trying to implement smart city infrastructure, but also working hard to invest budget dollars wisely. Modern citizens are tech-savvy and digitally oriented, and they demand modernization, transparency, and access.
CSDC’s Amanda platform helps governments meet these critical requirements. It provides them a modern technology foundation to digitize critical business functions and data. It bridges IoT initiatives like monitoring air quality to existing government workflows (e.g., an inspection) and it enables multiple agencies to share one source of data using the platform’s master database architecture.
The platform offers four different types of functionality to governments. At the core is a permit, compliance and licensing solution. It enables customers to maintain land management, building, and licensing data as well as public safety, to name a few. This allows the government to create new sources of revenue for the city.
The fourth offering is around higher education and grants—it allows front-office subject matter reviews, curriculum and process management for grants for colleges and universities. Recently, CSDC launched Amanda Editions, which drastically lowers entry costs for customers through subscription pricing and cloud hosting. Amanda Editions helps close the technology gap between rural and urban communities by making the product more widely available to governments that previously were limited by budget requirements or on-staff IT bandwidth.
“At its core, Amanda is the world’s most effective government case management software, enabling all cases to be managed in a digitized and modern framework,” states Nelson. Implementation takes anywhere from three months to a year, depending on the complexity of the integration of the platform into the customer’s pre-existing architecture. It provides powerful process capability and management, and secure data access; enabling cities to efficiently run the processes that are critical to the management of their revenue stream through a highly configurable and scalable platform.
Recently, a rural county with eight municipalities in Canada needed to modernize and digitize permitting and land management operations to attract and manage growth, and to improve services for its citizens. They also required a platform that could integrate with their existing GIS system. The county and eight municipalities were able to co-innovate and use the Amanda platform as a shared service by streamlining their land management and building permitting processes. They also saved money by using Amanda as a shared service with subscription-based pricing and were able to establish a single source of truth for information using Amanda’s master database architecture.
CSDC is focused on improving its software offerings and is expanding its partner ecosystem to make this technology available to more governments. “We know that providing customers with an incredibly strong platform allows them to drive efficiencies around their data and processes and paves the way for their future,” states Nelson. A smart foundation is a critical enabler to helping governments provide great services to their citizens and to attracting and managing growth.
